We are aware that during the run up to Christmas many items are purchased as gifts and so for orders for gift items placed after 1st November our returns period is extended until the 10th January.

In stock Barbour products ordered before 3PM are likely to be delivered within 1 to 3 working days. Delivery to the mainland UK will cost no more than £4.95 using our standard courier service! Smaller items may cost less. However, during our peak sale times despatch may fluctuate and take up to 7 days.

*Pre Christmas delivery applies to in stock items only (indicated by the ‘Buy’ icon). Items out of stock cannot be delivered before Christmas. All orders require a signature on delivery, please ensure you are available to take delivery of your parcel. We are not responsible for lost, damaged or parcels delivered late. We will despatch all orders on a best endeavours basis in date order. If you are in any doubt or have any concerns regarding availability or delivery times please contact Customer Services. UK orders are despatched using a next working day courier service, deliveries to other destinations including highlands and islands will take longer.

This site delivers to the UK, Ireland and British Forces Post Office (BFPO)* only. All parcels will require a signature on delivery, except where specifically requested by a customer at their own risk.

The exact delivery cost is calculated automatically by the website, to see the delivery costs prior to purchase simply add the required items to your basket, the delivery costs are then shown in the checkout pages. Our standard delivery cost to UK mainland destinations is £4.95 (excludes highlands of Scotland). By registering your delivery address, the site will be able to calculate the exact delivery costs to your chosen delivery address.

Delivery costs vary to Scottish Highlands and Islands, Northern Island, Channel Islands and Isles of Man. In all cases we strive to keep the cost of delivery to a minimum whilst ensuring the security and speed of delivery.

All parcels carry a basic element of insurance and are sent by ParcelForce Worldwide or Royal Mail. We offer the facility to track your parcel online as well as monitoring your orders progress by logging in to your online account. Your online account will show your order status as 'Paid' when it is initially received and awaiting picking by our warehouse. When the order enters picking the status changes to 'In picking' and then to 'Despatched' once the parcel is processed for despatch. At this point your parcel tracking / reference number will also be shown.

Subject to stock availability the majority of orders are despatched on the working day of receipt**, but please allow at least three working days for your order to be despatched. If you require a specific delivery day or have an urgent delivery requirement please contact our Customer Services team who will be happy to arrange this for you, subject to stock availability.

*Deliveries to some BFPO locations outside the EU may be exempt from VAT. For delivery to BFPO locations within the EU a VAT exemption certificate (15(10) form) must be provided in order to qualify for VAT free status, for more information please see www.forcesbarbour.com

**Orders for items which are in stock at our distribution centre received prior to 3pm on a working day.

Returns information

Goods may be returned for refund or exchange within 21 days of receipt. Returned items must not be worn, soiled or damaged in any way, and must be 'as sold'. You do not need to contact us to notify us of your return, unless the item is faulty or is outside of our 21 day policy. Goods must be packaged securely to ensure they are not damaged in transit.The responsibility and liability of the goods remains with you until we are in receipt of the goods. Goods are returned to us at your cost. Customers exchanging goods will be charged the appropriate delivery charge on their new order.

Please return goods to us using the returns form enclosed with your order. If you have misplaced the form then you may download a blank copy here. Please remember to complete your name and address and full details of the items being returned.

Please return goods to:

The Outdoor & Country Store
The Old School
Stone Road
Blackbrook
Newcastle
Staffordshire
ST5 5EG